Bad service promise, can't supply what they prommised, really bad for clients

I battle for 3 weeks with so called Vumatel your trusted Fibre network or whatever they call themselfs. When you call them they say something like a Vuma Hero will be with you shortly. It was really a mission to get the fibre from the CTP box outside my wall i stay in a complex to get it inside my apartment. Yesterday 04/04/2018 a technician from Britelink arrive and did the installation ,very pro installation no props. He install the fibre cable from the CTP into my apartment, he setup the ONT fibre box , mount is nicely on the wall ect.

When everything was done it worked but the PON light flickering and not change to be stable so that i can setup my Router. They it can take a couple of hours then it will kick in , Vumatel told me numerous times the ONT is busy configuring , automated configure, i am still waiting for kick in , so todayi phone Vuma again about 7 times everytime the Hero have a different story or better version, they told me once oh Sir we must esculate configuration at first they will do it now they gaveme a ticket number, so far nothing but i already pay my isp for service but Vuma give me no service.

I am in this battleship now with Vuma, i just want to warn people, think very good please Vuma promise me service but they can't provide they they put there clients under false promisses they can't provide, there is people still waiting to get on the network for more then 3 month now, vuma can't supply they lie to clients my opinion i don't trust them.

Vuma please come tolight and keep your clients happyor other wise you will not make it in the fibre industry mark my words, listen to clients and provide them.