Bad Service on my account

Good day

I have experienced a very bad service from VUMA Fibre. I had my line cut on the 11th of September 2022 and I was advised that its due to non payment which is not true because my account was debited on the 17th August 2022 and I had expected it to be debited again in the 17th of September but the line had already been cut by then. I've been liaising with the representative via their VUMA WhatsApp number if they can track my records they will see that I've been promised to be given an Easypay number for me to be able to pay my account but till today I am promised that I will get it within 24 hours more than 4 times. I've also tried calling their client service number only to have my airtime wasted because of holding too long, I've also been sending emails but never received any response on my emails. I am not a happy customer at all and I'd appreciate if my query can be treated as a matter of urgency.

Regards