Bad Service on Fibre Installation for Complex

<p>Hi There </p> <p>I'm a resident in a complex in Ferndale (Oxford View) that is still waiting for confirmation on the installation process for our Fibre to the home.</p> <p> </p> <p>We had an agent come through to explaining the packages etc. to each home in the complex. As individual homes we have selected different ISPs to subscribe to, however the CPE box (or something like that, that needs to be installed by Vumatel to complete the installation, has not happened. its been at least 2 to 3 months that we're in limbo with no clear explanation.</p> <p> </p> <p> We have met as residents of the complex, and no one has a clear answer on what the cause of the delay is. If Vumatel could please tell us when and what needs to be done we would live with it . (None of us know what the reason is) .</p> <p> </p> <p>When following up with our agent assigned to the complex , we get no responses on the matter which is extremely frustrating . We are PAYING for the service .</p> <p> </p> <p>If its a matter of a technical issue, Vumatel must let us know in writing and have a CONSISTENT answer to the residents of the complex. I'm not only one from the complex who has raised this issue with Vumatel, however still no clarity on what is happening.</p> <p> </p> <p>Would appreciate feedback form Vumatel</p> <p> </p> <p><br />Regards</p> <p>Ntuthuko</p> <p> ********** </p>