CH
Chesna H
1 reviews | Active since Aug 2022
08 Aug 2022, 13:53
Bad Service - No Communication!!
I logged a fault yesterday with no internet connection, I received an sms yesterday with the below message
Good day
The Vumatel maintenance team assigned to Ticket 837292 will be visiting your property on 2022-08-08 at 11:00 AM to investigate the issue further.
Kind regards The Vuma Team
Its 13:50pm, nobody came out, no communication as to why and what is happening, there is no contact number for vumatel? how does a company run without one! I have left messaged on Facebook, I emailed as well wit absolutely no response! I am losing a day of work without connection.
Please get back to me asap
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Replies (2)CH
Chesna H's updateReviewer Update
08 Aug 2022, 15:17Good day, this message does not help me. A team member has been assigned but when will this be fixed and when will they call me?
CH
Chesna H's update08 Aug 2022, 15:17
Reviewer Update
Good day, this message does not help me. A team member has been assigned but when will this be fixed and when will they call me?
CH
Chesna H's updateReviewer Update
09 Aug 2022, 10:09I got a call from Yazeeq after 4pm yesterday confirming that someone will be here at 10am this morning yet I am waiting with no apologies as to why this tech is late. Yesterday your tech got hijacked, what happened today? This is pathetic.
CH
Chesna H's update09 Aug 2022, 10:09
Reviewer Update
I got a call from Yazeeq after 4pm yesterday confirming that someone will be here at 10am this morning yet I am waiting with no apologies as to why this tech is late. Yesterday your tech got hijacked, what happened today? This is pathetic.