Bad service Mweb and Vumatel

Good day

My internet provider is Mweb. I moved units two weeks ago. Same complex, different units. I have done a cancellation and reorder my fibre product. After 3 days Mweb and vumatel could activate my line and it was working perfectly. I went away and came back 3 days later. My WiFi was not working. I then phoned Mweb and provided the details to identify and explained everything to them about the move and it was working and almost two weeks later it is not working anymore in the new unit They said it is vumatel,as they cannot pick up the line.Vumatel came out the next day, the Tuesday. Vumatel spent five hours at my unit which I had to be here the entire day to ensure access,they did not resolve anything. They said it is Mweb that needs to do something on their side,leaving the client which is me in the middle. ,I phoned Mweb and they said it was vumatel. I spent a lot of airtime on Mweb as there was a 20 Min waiting time to speak to someone. After speaking to many consultants as the call would drop in between,Mweb would give me an answer that it is vumatel issue to resolve. Back andd forth.The consultant I spoke with Tuesday Night was very uprupt told me when I asked to speak to a manager,what would I like the manager to do. I even had to go borrow a laptop as he told me I should do so that I must see if it is a problem with Mweb.

Wednesday Vumatel communicates to me that the issue is at their office as they did not deactivate my previous unit and now I have two units active,which makes no sense as the fibre was working in the new unit for up to two weeks. The Vumatel technician said to me the office will sort it out etc.

Today, no one gives me feedback. Tomorrow would be 5 days without WiFi. After purchasing a sum of money with data and airtime including my time. I then call Mweb again today and they said on their records and vumatels records the unit is still showing the previous unit address.Since Monday no one could resolve this,even after Vumatel spending 5 hours at my place, but it appears that it is a system issue.

Mweb told me today it is a system error on their side and it has been updated but now waiting for vumatel.

This is very bad service,putting the client in the middle.and not finding the route problem of the issue, rather blaming eachother and putting the client in the middle to pass messages. This is unacceptable. I am paying for a service that I am not receiving. Both vumatel and Mweb is at fault. I hope that Vumatel treats this matter with urgency and explain the incompetence of there office including Mweb technicians that could not provide a professional service.