Bad Service - line not connected

I am so angry with Vumatel it almost A full month and I am struggling to get my line connected. I am a home networker and just moved to a new place which is Fibre ready their service provider is Vumatel just for them to delink the previous owner and link me to the OT box is taking a full month. I am so frustrated and I don't know what to do anymore I just need internet. Can someone call me so I can have this sorted out. Vumatel does not even have a call center they are unreachable.