Bad service. Lack of correspondence. Waste of time and energy.

Vumatel came to me last Wednesday to install a line. Not only were their guys 1h30 late but they couldn’t install the line as they need to put a box next door. I was told that someone was going to contact me and that the technical department would handle this. No one has bothered to follow up, nor contact me. I have called them numerous times, have had to hang on for around 15 minutes each time, with little to no results. Today I spoke to 2 ladies and I was ensured that someone was going to call me back with an update. That was at 11h00 this morning. I’m still waiting. As a result, I will not be using them.

I should have sensed the bad service when I called 3 times, haung on for 10 -15 minutes each time, the first day the guys were late. The cherry on top of the cake for me was when I spoke to the ladies today and said that if I don't hear from someone wrt progress, I will not take this further and cancel any further activites.