Bad service is actually not accurate as you need service for it to be bad

I am only swapping service providers and my line only needs to be migrated from Afrihost to Rocketnet. This has been logged on Friday and thus-far NO technician has been assigned. I phoned in yesterday to have this matter escalated and asked for a manager to phone me to give me an update (where the phone call was after 4PM and the manager was "on lunch") and I am yet to receive that phone call. I just spoke to Vumatel and still no technician assigned to my problem so yet another day without fiber. I guess the work that I need to do and the payments that I need to make from home will just have to wait until I as the client am "Important" enough for Vumatel to consider having a look at my problem and let me know what i going on. I am actually shocked at the level of service as the past experiences that I had with Vumatel were great (on a business level) however I believe that the "little people" just don't cut the quota for assistance and to have a service (that they pay for)