Bad Service from Vumatel & Vumatel Call Center

<p>In Feb 2017 i enquired about getting fibre to y home with vumatel.</p> <p> </p> <p>2 months of waiting after my request i still had no response from Vumatel. I then proceeded to check for fibre coverage on their website using my street address, only to find that there was fibre coverage available.</p> <p> </p> <p>With this in mind i then proceeded to phone Vumatel and requested that they have the installation done, they then scheduled a date & time with me. (15 May, 2:30pm).</p> <p> </p> <p>I had taken off from work and made further arrangements to accomodate the installation date, which they never showed up to do. On the scheduled date from 2:30 pm - 3:30 pm i tried phoning their call centre to speak to somebody that could help me.</p> <p> </p> <p>+-10 phone calls later, all calls were dropped, after being transferred from call centre, to schedulling department and then to installation department, every person i spoke to was too *********** to give me any helpful feedback. </p> <p> </p> <p>After each phone call had been dropped i then phoned back and after about 15 phone calls i sensed that the call centre agents were making a joke of me as every person i spoke to knew who i was and what the issue was before i had even explained myself.</p> <p> </p> <p>I would love all the recordings of my phone calls in order to take this further as i know that all phone calls are recorded.</p> <p> </p> <p>As a possible future client this treatment is unacceptable and i feel that should this be the service that i will be dealing with, i would rather not deal with Vumatel at all.</p> <p> </p> <p>if i could post a picture as proof of the phone calls i would do so.</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>