Bad service from Vumatel

It's been four full months waiting for Vuma to activate the fibre for me, all you get from this organization is "Your Query has been sent to our Support team, We'll revert back to you as soon as we get feedback. (Please wait @least 48 hours before asking for feedback)" their 48 hours is four months full.

There fibre is already installed in the house, but it's not activated until this day.