Bad Service from Vumatel

7 days ago i logged a call with Telkom for network problem, i do not have service. I was given a ref number and was told the problem will be resolved in 3 days. i have not received feedback from both Vumatel and Telkom, all Ive been getting is "I'm sorry for your inconvenience". the debit order for July has gone off without any service issues from my side. Telkom as my ISP has not even checked in to see if my issue has been resolved. I am more than ****ed. if anyone knows what's Vumatel's competitor, please advise.