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Mabel S

1 reviews | Active since Jun 2022

03 Jun 2024, 11:25

BAD SERVICE FROM VUMATEL

I have logged a call with my ISP stating that i have no internet connection and was given ref number by Vumatel and they said that a technician will come fix my fibre fault issue to date no technician has come to assist me and I am unable to work due to no internet access, its been four day now and I am still waiting for a technician to come and assist

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Replies (3)
Vumatel
Vumatel's reply03 Jun 2024, 15:45
Official
Good day, Mabel Seweya.

Thank you for getting in touch.

We have an outage in the area. Our team is actively working on resolving the issue. We apologize for the inconvenience. Please visit https://vumatel.co.za/network-status to check the network status. 

Kind regards
The Vuma Team
MS
Mabel S's update03 Jun 2024, 16:30
Reviewer Update
@Vumatel ,stop lying there is no outage in my area, my neighbor has no connection issue, I did state when i logged a call that my router has a red flash and I have no internet connection, if it was a power outage issue then why does my neighbor has connection and i don't ,i need you to get a technician to came have a look at my router as it has a red flash on the LOS cable since last week Thursday.
Vumatel
Vumatel's reply04 Jun 2024, 09:49
Official
Thank you for your response. 

Your ticket has been assigned to our maintenance team and they will get in touch and assist further. 

Kind regards
The Vuma Team