MM
Mel M
1 reviews | Active since Jul 2024
30 Apr 2026, 16:47
Bad service from Vumatel and Axxess
I am beyond disappointed and feel ****med by Vumatel and Axxess.
I placed a fibre order on the Vuma website. Agent Marieschen called me and *guaranteed__ that once I paid, technicians would install AND activate the next day. She recommended Axxess as ISP, saying they are “very good”.
I paid immediately based on that promise.
*30 April 2026 – What actually happened:* 1. Technicians installed in the morning but *could NOT activate*. They had no equipment and left, saying “maintenance will come”. 2. It’s now 4:45pm. *Still no active connection.* Tomorrow is a public holiday and I need internet. 3. The agent Marieschen Ngwato has ignored ALL my calls, mesaages and emails today. Complete ghosting after taking payment. 4. I spent the ENTIRE day being bounced between Vumatel and Axxess call centres. *No one takes accountability.* Each company blames the other. 5. Kelly from Axxess, an Escalation Manager, finally called 1 hour ago. She confirmed Vumatel is causing the delay and “can’t guarantee” activation today. Axxess help line each time a new agent comes on and I have reezplain but still no help.
I was **** to. I paid for a service I do not have. I was sold a timeline that was false.
*Warning to consumers:* Do NOT use Vumatel or Axxess. The sales team will promise anything to get payment, but there is ZERO after-sales support. You will also be **** to by the installation team. If this is the service before I’m even a customer, I dread to think what happens when something breaks.
I have now escalated to ICASA and the Consumer Goods and Services Ombud under the Consumer.
Helpful (0)
Replies (7)0
Replies (7)MM
Mel M's updateReviewer Update
30 Apr 2026, 16:49Marieschen ngwato bad service from Vumatel
Kelly bad service from Axxess
Kelly bad service from Axxess
MM
Mel M's update30 Apr 2026, 16:49
Reviewer Update
Marieschen ngwato bad service from Vumatel
Kelly bad service from Axxess
Kelly bad service from Axxess
MM
Mel M's updateReviewer Update
01 May 2026, 09:25Another day and no contact from Vuma or axxess yet they took my money. Still not connected. Absolutely absurd.
MM
Mel M's update01 May 2026, 09:25
Reviewer Update
Another day and no contact from Vuma or axxess yet they took my money. Still not connected. Absolutely absurd.
MM
Mel M's updateReviewer Update
01 May 2026, 09:29Marieschen ngwato from Vumatel has now blocked me after pressurizing me for payment and once that was received no contact from her. She did not answer my calls or respond to any messages. Router installed but no connection. I am in shock. Vumatel and Axxess are disgraceful. Absolutely no customer service, care is support.
MM
Mel M's update01 May 2026, 09:29
Reviewer Update
Marieschen ngwato from Vumatel has now blocked me after pressurizing me for payment and once that was received no contact from her. She did not answer my calls or respond to any messages. Router installed but no connection. I am in shock. Vumatel and Axxess are disgraceful. Absolutely no customer service, care is support.
MM
Mel M's updateReviewer Update
04 May 2026, 09:47A maintenance Subcontractor came through yesterday. He was very professional Mr Bayanda Thongo but unfortunately after 3 hours he said that the original installers that colams in Thursday morning did not check did not complete with installation. So I still don't have internet, bare in mind I 0aid on the 28th foe May. Anyways I am getting Axxess sending me emails on ticket numbers and then closing it. That lady Marieschen Ngwato who promised me on the 28th that she will ensure full connection and after service had only rep**** to my emails yesterday saying she had an emergency therefore did not respond and that she will check on it. No internal communication between Vumatel and Axxess and I am expected to now be calling and sending emails on my cost because I am using my data and airtime since their both their WhatsApp numbers are useless. On top of everything they have an incorrect mobile number registered to my name.. How does these business function. Their services levels are appalling. I demand a credit for the month of May based on the inconvenience caused to me. And should I not receive good service going forward I want to change Axxess becaysd they are as useless as Vumatel. Furthermore, I did not get a private response from Vumatel in any solutions and speedy service. Disgraceful.
MM
Mel M's update04 May 2026, 09:47
Reviewer Update
A maintenance Subcontractor came through yesterday. He was very professional Mr Bayanda Thongo but unfortunately after 3 hours he said that the original installers that colams in Thursday morning did not check did not complete with installation. So I still don't have internet, bare in mind I 0aid on the 28th foe May. Anyways I am getting Axxess sending me emails on ticket numbers and then closing it. That lady Marieschen Ngwato who promised me on the 28th that she will ensure full connection and after service had only rep**** to my emails yesterday saying she had an emergency therefore did not respond and that she will check on it. No internal communication between Vumatel and Axxess and I am expected to now be calling and sending emails on my cost because I am using my data and airtime since their both their WhatsApp numbers are useless. On top of everything they have an incorrect mobile number registered to my name.. How does these business function. Their services levels are appalling. I demand a credit for the month of May based on the inconvenience caused to me. And should I not receive good service going forward I want to change Axxess becaysd they are as useless as Vumatel. Furthermore, I did not get a private response from Vumatel in any solutions and speedy service. Disgraceful.
MM
Mel M's updateReviewer Update
04 May 2026, 09:52A maintenance Subcontractor came through yesterday. He was very professional Mr Bayanda Thongo but unfortunately after 3 hours he said that the original installers that came in on Thursday morning did not complete with installation. So I still don't have internet, bare in mind I paid on the 28th for May. Anyways I am getting Axxess sending me emails on ticket numbers and then closing it. That lady Marieschen Ngwato who promised me on the 28th that she will ensure full connection and after service had only rep**** to my emails yesterday saying she had an emergency therefore did not respond and that she will check on it. No internal communication between Vumatel and Axxess and I am expected to now be calling and sending emails on my cost to both companies and I am using my data and airtime since their both their WhatsApp numbers are useless becuae they are not communicating to each other. On top of everything they have an incorrect mobile number registered to my name.. How does these business function. Their services levels are appalling. I demand a credit for the month of May based on the inconvenience caused to me. And should I not receive good service going forward I want to change fdom Axxess because they are as useless as Vumatel is . Furthermore, I did not get a private response from Vumatel in any solutions and speedy service. Disgraceful.
MM
Mel M's update04 May 2026, 09:52
Reviewer Update
A maintenance Subcontractor came through yesterday. He was very professional Mr Bayanda Thongo but unfortunately after 3 hours he said that the original installers that came in on Thursday morning did not complete with installation. So I still don't have internet, bare in mind I paid on the 28th for May. Anyways I am getting Axxess sending me emails on ticket numbers and then closing it. That lady Marieschen Ngwato who promised me on the 28th that she will ensure full connection and after service had only rep**** to my emails yesterday saying she had an emergency therefore did not respond and that she will check on it. No internal communication between Vumatel and Axxess and I am expected to now be calling and sending emails on my cost to both companies and I am using my data and airtime since their both their WhatsApp numbers are useless becuae they are not communicating to each other. On top of everything they have an incorrect mobile number registered to my name.. How does these business function. Their services levels are appalling. I demand a credit for the month of May based on the inconvenience caused to me. And should I not receive good service going forward I want to change fdom Axxess because they are as useless as Vumatel is . Furthermore, I did not get a private response from Vumatel in any solutions and speedy service. Disgraceful.
MM
Mel M's updateReviewer Update
05 May 2026, 08:56Vuma you say feel free to reach us but you are unreachable. I see you also have a different cell number attached to my name.. Such incompetence.
Please also tell me on how you will compensate me for the no internet, all my time taken which was almost 5 days to call, message and email. All my data used up and airtime.. Your instalation guys being in my home for 3 hours mind you I had to tell to connect thru my existing telephone line, then your maintenance guy on Sunday another 3 hours, then yesterday another maintenance guy for almost 2 hours. No internal communication at all. Very unprofessional. I need to be compensated. Imy experience this far was appalling especially the lies and non service and where I as a customer has to non reach out and make contact with both Vuma and Axxess.. So frustrating.
Please also tell me on how you will compensate me for the no internet, all my time taken which was almost 5 days to call, message and email. All my data used up and airtime.. Your instalation guys being in my home for 3 hours mind you I had to tell to connect thru my existing telephone line, then your maintenance guy on Sunday another 3 hours, then yesterday another maintenance guy for almost 2 hours. No internal communication at all. Very unprofessional. I need to be compensated. Imy experience this far was appalling especially the lies and non service and where I as a customer has to non reach out and make contact with both Vuma and Axxess.. So frustrating.
MM
Mel M's update05 May 2026, 08:56
Reviewer Update
Vuma you say feel free to reach us but you are unreachable. I see you also have a different cell number attached to my name.. Such incompetence.
Please also tell me on how you will compensate me for the no internet, all my time taken which was almost 5 days to call, message and email. All my data used up and airtime.. Your instalation guys being in my home for 3 hours mind you I had to tell to connect thru my existing telephone line, then your maintenance guy on Sunday another 3 hours, then yesterday another maintenance guy for almost 2 hours. No internal communication at all. Very unprofessional. I need to be compensated. Imy experience this far was appalling especially the lies and non service and where I as a customer has to non reach out and make contact with both Vuma and Axxess.. So frustrating.
Please also tell me on how you will compensate me for the no internet, all my time taken which was almost 5 days to call, message and email. All my data used up and airtime.. Your instalation guys being in my home for 3 hours mind you I had to tell to connect thru my existing telephone line, then your maintenance guy on Sunday another 3 hours, then yesterday another maintenance guy for almost 2 hours. No internal communication at all. Very unprofessional. I need to be compensated. Imy experience this far was appalling especially the lies and non service and where I as a customer has to non reach out and make contact with both Vuma and Axxess.. So frustrating.
MM
Mel M's updateReviewer Update
05 May 2026, 14:53Vuma stars they cannot compensate yet Vuma caused the delay and inconvenience to me.. Pathetic.
MM
Mel M's update05 May 2026, 14:53
Reviewer Update
Vuma stars they cannot compensate yet Vuma caused the delay and inconvenience to me.. Pathetic.