Bad service from Vumatel - AGAIN

Vumatel scheduled an appointment for an installation at 8h00. When no-one arrived by 9h00, I called Vumatel only to be informed that the technicians were not scheduled. I had to plan my entire day around this morning's installation only to be disappointed by Vumatel. We have had terrible service from Vumatel in the past, hence cancelling out vibre at the time. However, we need vibre and have no option other than Vumatel who runs a very poor monopoly in the area with no other vibre service providers in the area. Due to their monopoly, they think they can get away with notoriously BAD service on all fronts.