Bad service from Vuma/SADV

I placed an order with Vuma/SADV on the 15th of July 2024, i made a payment as advised and the consultant told me that i should expect the installation the following day, on the 17th of July, i receive email/SMS stating that my connection is activated, i called in to check what does that mean because i have not received the installation. I got news that my order was linked to someone else's router whom i don't know, i did send them everything they needed and told them i am the first-time client. The consultant by the name of Palesa, in information department, have been telling me that the matter has been escalated, it's been two weeks now, no one is calling nor texting about the progress of my case, i am the one who always have to check how far they are with the case. Vuma /SADV i am very disappointed with your service and i will not recommend your service to anyone else. train your consultants never to lie to clients, when i placed an order, i was under the impression that i will get installation the next day, but 15 days after, i don't have the service i have paid for and i don't have feedback.