bad service from vuma

when i app**** for this fibre, i was assisted by an agent which was a referral from a friend. I have the agent my details that where required for this application to be successful. I was on PROMO FOR R19.I did not pay the R19 BUT THE AGENT DID USING HIS BANKING DETAILS. Vuma don't have my banking details. Its been 2 months now i have been calling, sending watsapp message, emailing requesting an easy pay number so i can make payment but they keep on sending me a link which is not even linked to my account number but agent account. They keep telling me that they have logged the ticket for investigating even today am still waiting for this number. this service is very poor, customer service is bad. I HAVE NAMES OF ALL THE NAMES of the people that i spoke to from day one till yesterday.