Bad service from Vuma

Signed up for Vuma Reach and installation was done a week after the payment was made. The installation was completed on 25 May and the technician who did the installation did not advise of the next steps. I called Afrihost the same day and they confirmed that the line needs to 'activated' by Vuma before we have access.

A follow up call to Afrihost confirmed that there was a mix up with my order number. Afrihost sent a request to Vuma for this to be resolved and another technician was sent out the next day.

The second technician confirmed that they have sorted the problem and that they will send an SMS with my username and password. To date I have not received anything.

Contacted Afrihost today (27 May) and they say that the Access Box is dead and it will be escalated to their Civil Team. The feedback received does not make any sense.