Bad service from Vodacom and Vumatel

Disappointing Experience with Vodacom and Vumatel Fibre Connection I'm extremely dissatisfied with the service I received from Vodacom and Vumatel on November 17, 2024. The lack of effective support has left me frustrated and disillusioned. After experiencing issues with my fibre connection, I spent an inordinate amount of time on hold, only to be met with unhelpful and impatient customer service from Vumatel. As a customer, it's infuriating to be passed between Vodacom and Vumatel without clear direction or resolution. The conflicting information and finger-pointing are particularly alarming: Vodacom claims "there is no outage in the area." Vumatel contradicts, saying "there is an outage in the area." Both providers then shift responsibility, with Vodacom stating it's a Vumatel issue and Vumatel claiming they'll "service the box" – but no concrete actions follow. Seven days without a concrete solution is unacceptable. The constant back-and-forth and contradictory statements only add to the frustration. This is far from the "hassle-free" and "peace of mind" experience promised during promotion. Instead, it's a nightmare of uncoordinated support and broken promises. Rating: 1/5 stars Recommendation: Until significant improvements are made, I would caution others against signing up for Vodacom and Vumatel fibre services. To Vodacom and Vumatel: Improve your communication, coordination, and customer service. Recognize that frustrated customers deserve clear solutions, not conflicting stories.