AS
Arshaad S
1 reviews | Active since Jan 2023
09 Jan 2023, 09:46
Bad service from mweb
Worst service ever you wait on calls for over 15 minutes if you lucky other times you wait for 30min and you still don't get assistance they rather send you from one department to the other you ask for a manager and you won't even get a response from a manager
Helpful (0)
Replies (6)0
Replies (6)
Vumatel's replyOfficial
09 Jan 2023, 11:47Good day
We tried calling you but there was no response. Please provide us with the nature of your query so that we can assist.
Regards
The Vuma Team
We tried calling you but there was no response. Please provide us with the nature of your query so that we can assist.
Regards
The Vuma Team
Vumatel's reply09 Jan 2023, 11:47
Official
Good day
We tried calling you but there was no response. Please provide us with the nature of your query so that we can assist.
Regards
The Vuma Team
We tried calling you but there was no response. Please provide us with the nature of your query so that we can assist.
Regards
The Vuma Team
AS
Arshaad S's updateReviewer Update
09 Jan 2023, 14:051. I have paid for a 100mps but only recieved 50mps ,
2. I was told to deposit the money of which I did to activate my line to the value of R850 but then was told that is not rite and they will refund my money within 24 to 72hrs I'm still waiting for my money
3. Now I have asked to get a refund of my R850 back because the 100mps line I requested could not be given to me but still no feedback
I am truly Un happy with the service provided and don't advise any1 to take vumatel and mweb fibre because they useless and even if you try calling there services it takes more then 15 to 30min for assistance
2. I was told to deposit the money of which I did to activate my line to the value of R850 but then was told that is not rite and they will refund my money within 24 to 72hrs I'm still waiting for my money
3. Now I have asked to get a refund of my R850 back because the 100mps line I requested could not be given to me but still no feedback
I am truly Un happy with the service provided and don't advise any1 to take vumatel and mweb fibre because they useless and even if you try calling there services it takes more then 15 to 30min for assistance
AS
Arshaad S's update09 Jan 2023, 14:05
Reviewer Update
1. I have paid for a 100mps but only recieved 50mps ,
2. I was told to deposit the money of which I did to activate my line to the value of R850 but then was told that is not rite and they will refund my money within 24 to 72hrs I'm still waiting for my money
3. Now I have asked to get a refund of my R850 back because the 100mps line I requested could not be given to me but still no feedback
I am truly Un happy with the service provided and don't advise any1 to take vumatel and mweb fibre because they useless and even if you try calling there services it takes more then 15 to 30min for assistance
2. I was told to deposit the money of which I did to activate my line to the value of R850 but then was told that is not rite and they will refund my money within 24 to 72hrs I'm still waiting for my money
3. Now I have asked to get a refund of my R850 back because the 100mps line I requested could not be given to me but still no feedback
I am truly Un happy with the service provided and don't advise any1 to take vumatel and mweb fibre because they useless and even if you try calling there services it takes more then 15 to 30min for assistance
AS
Arshaad S's updateReviewer Update
09 Jan 2023, 14:05My number is *** and nobody tried calling me that's a lie
AS
Arshaad S's update09 Jan 2023, 14:05
Reviewer Update
My number is *** and nobody tried calling me that's a lie
Vumatel's replyOfficial
09 Jan 2023, 15:50Good day
Kindly note that the number you have provided us with is not going through.
Please be advised that your refund request has been escalated to your ISP to load the request on the refund system
Regards
The Vuma Team
Kindly note that the number you have provided us with is not going through.
Please be advised that your refund request has been escalated to your ISP to load the request on the refund system
Regards
The Vuma Team
Vumatel's reply09 Jan 2023, 15:50
Official
Good day
Kindly note that the number you have provided us with is not going through.
Please be advised that your refund request has been escalated to your ISP to load the request on the refund system
Regards
The Vuma Team
Kindly note that the number you have provided us with is not going through.
Please be advised that your refund request has been escalated to your ISP to load the request on the refund system
Regards
The Vuma Team
AS
Arshaad S's updateReviewer Update
09 Jan 2023, 16:29This is what I don't understand I paid for 100mps line of which I'm only getting 50mps and still paid R850 how is this sorted
My number again ***
My number again ***
AS
Arshaad S's update09 Jan 2023, 16:29
Reviewer Update
This is what I don't understand I paid for 100mps line of which I'm only getting 50mps and still paid R850 how is this sorted
My number again ***
My number again ***
Vumatel's replyOfficial
10 Jan 2023, 10:37Good day
Kindly note that the ISP is working on processing your refund and they have advised that they provided you with a turnaround time for the request when you contacted them yesterday.
Regards
The Vuma Team
Kindly note that the ISP is working on processing your refund and they have advised that they provided you with a turnaround time for the request when you contacted them yesterday.
Regards
The Vuma Team
Vumatel's reply10 Jan 2023, 10:37
Official
Good day
Kindly note that the ISP is working on processing your refund and they have advised that they provided you with a turnaround time for the request when you contacted them yesterday.
Regards
The Vuma Team
Kindly note that the ISP is working on processing your refund and they have advised that they provided you with a turnaround time for the request when you contacted them yesterday.
Regards
The Vuma Team