Bad Service from Hypa and Vumatel

I want to lay a complain for unsatisfactory services I received from Vuma..

I logged the query on the 26 April 2024, well they tried to call me on Saturday the 27th but where I was the signal was bad..

The following day Sunday my son was around tech phoned me and we waited for him for 6 hours, but never pitched. I only see an update that he came but ****. Obviously he claimed for those hours ****.

I have been phoning sending whatzapp from Monday until today.. nobody rep**** or helped me..

Am using my airtime to phone but still.. ur service is unbearable and sucks..

Can someone tell me what's wrong with your router..it's shows the red light on LOS