Bad Service

Dear Vuma Reach

My fibre was installed on the 18th of August. After almost 8 days my line has still not been activated because of an error which affects a few houses in my road.

After phoning My ISP and Mitchell's fibre multiple times, I was told that Vuma Reach needs to come out to do maintenance as the fault was on their side. Mitchell's fibre logged a few calls with Vuma to sort this out but to date nothing has happened....not even a single response from the maintenance team to confirm that they have received a maintenance request or feedback as to when it will be attended to or be resolved.

Altogether there are now 3 houses that I know of who's lines cannot be activated and we have been phoning every single day for assistance but nothing has happened.

I've rated them only 1 star but that is because this page don't allow me to give them ZERO stars......and that is because I am sitting with an installed fibre line but with ZERO connectivity and ZERO response from them.