Bad Service Ever

I've been phoning and sending emails to these guys but they simply do not care about customer service at all, more like government employees. So I signed up for Fibre with one of their representatives, everything was okay and was given an account number to make a payment, I did as requested, technicians came but didn't want to install anything as they complained about the address, I was like isn't that your guys problem to validate the address on your system before to come? One of the lady technician rep**** saying vumatel can refund you, I was mad about that answer coz I'm buying a service more than a product and you telling me about refunds.... How crazy... Phoned their lines no one wants to answer, you stay on the line for 30 minutes and soon as it's your turn they answer and pretend not to hear you like the line is bad for few seconds and hung up, sent an email but the person who's assisting me is not so helpful, don't you guys train your team on how to communicate and how to write a report coz how the email is short and straight forward it's like you just don't want to be bothered at all hence keeping it short and not giving full information as to what's happening, and steps to follow. You just send me an email saying still awaiting feedback for 3 weeks? Been waiting for installation for 3 weeks imagine, as it is right now I don't know where I stand wether they still coming or not, not even the saps is as bad as you with customer service. Your stuff forget that what killed telkom isn't their product but the service and they also slowly killing it, I bet this isn't one of the business's vision and mission.