BAD SERVICE, ESPECIALLY FOR A NEW CUSTOMER

Service still not active for over a week of installation. They installed the ont and said the PON light will be stable then i should know that my fibre is ready and i should keep the device on. even today the light is still flashing with this device just wasting my electricity. I recently moved in here and no one from their support team can give me a clear explaination of what the issue is. I so wish they can just send the technician back to troubleshoot this with their support team this is so not on. i cant even get an isp to successfully place an order with them . this is not on at all.