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Michael M

1 reviews | Active since Sept 2016

15 Sept 2020, 21:38

Bad Service Delivery

I app**** for fibre services on the 28th of August 2020..Order was submitted on the 07th of September 2020 , made payment on the 08/09/2020...Waited 7 days for installation only to find out that my area according to Vumatel is not live....I mailed Afrihost for my refund as there is no use paying for something I dont have and Vumatels service is pathetic...

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Replies (3)
Vumatel
Vumatel's reply16 Sept 2020, 12:46
Official
Good Afternoon Michael 

We trust that you are well. 

We sincerely apologise for the experience you have had with us. We are also truly sorry that the area is not live yet. 

Kind Regards 
The Vuma Team 
MM
Michael M's update17 Sept 2020, 17:01
Reviewer Update
I am still not happy...I have just been informed that it takes 10 working days for a refund????! No ways I am waiting that long??! I want my refund tomorrow otherwise I will lodge a complaint to the ombudsman...This is ridiculous its already bad enough you got my installation address wrong the first time!!! I want my money back so that I can do the new payment for new order!! Im extremely disgusted!
Vumatel
Vumatel's reply26 Oct 2020, 11:01
Official
Good Morning Michael 

We trust that you are well 

Can you please advise if your issue was resolved 

Kind Regards 
The Vuma Team