Bad service delivery

I had fibre installed to my house today VT-***. The cables are new to the area.I was contacted by Vumatel to tell me the area is now live.They have **** to me as the fibre on the pole is not live and needs to be put in. I am tired of people lying just to sell something.This problem needs to be fixed and why 72 hours this is ridiculous.When you phone the call centre they put you from one person to another and they cannot really help you.Another useless service provider.