bad service

on the 5 of march 2024 i made a payment twice to vumatel , on the 6th of march i informed them and was advised that i will be refunded , at the current moment im disconnected and not refuned the amount, and their agent "Refilwe" informs me it will take 10-15 working days to reconnect me or refund me or even allocate the payment to this months subscription