DM
Deona M
1 reviews | Active since Apr 2021
02 Sept 2022, 10:59
BAD SERVICE
I’m trying to pay my account and get my services deactivated. But every time I call the call centre my calls don’t get picked up or as soon as they do, my call gets dropped. I just need my easypay reference so that I can use my WiFi. The WhatsApp chat line is also useless.
Helpful (0)
Replies (4)0
Replies (4)DM
Deona M's updateReviewer Update
02 Sept 2022, 11:00Reactivated*
DM
Deona M's update02 Sept 2022, 11:00
Reviewer Update
Reactivated*
Vumatel's replyOfficial
03 Sept 2022, 11:27Good day Deona
Thank you for getting in touch.
We are sorry to hear about this. Payment and billing take place at the ISP. Please contact your ISP SADV *** or email *** .
Should you require further assistance, do not hesitate to contact us.
Kind Regards
The Vumatel Team
Thank you for getting in touch.
We are sorry to hear about this. Payment and billing take place at the ISP. Please contact your ISP SADV *** or email *** .
Should you require further assistance, do not hesitate to contact us.
Kind Regards
The Vumatel Team
Vumatel's reply03 Sept 2022, 11:27
Official
Good day Deona
Thank you for getting in touch.
We are sorry to hear about this. Payment and billing take place at the ISP. Please contact your ISP SADV *** or email *** .
Should you require further assistance, do not hesitate to contact us.
Kind Regards
The Vumatel Team
Thank you for getting in touch.
We are sorry to hear about this. Payment and billing take place at the ISP. Please contact your ISP SADV *** or email *** .
Should you require further assistance, do not hesitate to contact us.
Kind Regards
The Vumatel Team
DM
Deona M's updateReviewer Update
25 Nov 2022, 19:46The problem is how to get hold of you or SADV. Between you (Vuma) and SADV. Please see who will be processing my refund.
DM
Deona M's update25 Nov 2022, 19:46
Reviewer Update
The problem is how to get hold of you or SADV. Between you (Vuma) and SADV. Please see who will be processing my refund.
DM
Deona M's updateReviewer Update
29 Nov 2022, 21:49Was dealing with Ntswaki Mokpo from your complaints department. This is the last email she sent me.
Good morning, Deona
I would like to apologise for the experience, should you have a change of heart please do reach out and I will assist you.
Kind regards,Ntswaki
So I rep**** to this and asked her to assist with my refund and cancellation, and she is now ignoring me Like everyone else that works for this useless company.
Good morning, Deona
I would like to apologise for the experience, should you have a change of heart please do reach out and I will assist you.
Kind regards,Ntswaki
So I rep**** to this and asked her to assist with my refund and cancellation, and she is now ignoring me Like everyone else that works for this useless company.
DM
Deona M's update29 Nov 2022, 21:49
Reviewer Update
Was dealing with Ntswaki Mokpo from your complaints department. This is the last email she sent me.
Good morning, Deona
I would like to apologise for the experience, should you have a change of heart please do reach out and I will assist you.
Kind regards,Ntswaki
So I rep**** to this and asked her to assist with my refund and cancellation, and she is now ignoring me Like everyone else that works for this useless company.
Good morning, Deona
I would like to apologise for the experience, should you have a change of heart please do reach out and I will assist you.
Kind regards,Ntswaki
So I rep**** to this and asked her to assist with my refund and cancellation, and she is now ignoring me Like everyone else that works for this useless company.