1 reviews | Active since Nov 2023
BAD SERVICE..... COOL IDEAS & VUMATEL
I have been fighting with Cool Ideas since March 2023, each month I am left a few days without internet connection, which is an additional expense of buying prepaid data. Since 30.10.2023, I have been without Internet connection 12 days, that is long they took to assist me, when I took the technician less than 5 minutes to do. My internet is again off and its now been 5 days and all they tell me is WE ARE WAITING ON VUMATEL. I was told no one will reimburse my monies of which for this month alone I have spent over R1000 in prepaid data for my family, work and my son who is currently busy with Matric exams. THIS IS THE WORST CUSTOMER SERVICE EVER. I cannot sign up with a different service provider as they are not willing to refund me and open my line. So all i have to do is just wait until one day, they decide to assist.
I received the new password at 10h15am, we immediately tried it and it did not work. A staff member called to inform me that the account is active now. We checked again, rebooted it and it is still not working. Please advise how I will be compensated for all additional costs incurred and for the inconvenience caused. Looking forward to hearing from The Vuma Team.
I received the new password at 10h15am, we immediately tried it and it did not work. A staff member called to inform me that the account is active now. We checked again, rebooted it and it is still not working. Please advise how I will be compensated for all additional costs incurred and for the inconvenience caused. Looking forward to hearing from The Vuma Team.