Bad service - conectivity

On the 18th of December Vuma Tell came to my place to change an ONT box even though I told them that they will do what ever changes when I come back from Vacation. They came and did what ever they wanted to do even though there was no adult supervision at my place as I was out. Ever since the work they did I have been down and unable to connect. Afrihost tried everything to get the issue resolved but Vuma is not cooperating. They are asking for an object number even though the new ONT box is glued on the wall and the object number is not visible.

This is really disappointing as they portray themselves as best in the business however they give worse service. I am still not connected and they don't want to call a technician out to fix their mess.