Bad service

This was just the most unpleasant and unprofessional experience, my service provider requested my Fibre line to be installed, I get a vr other number I speak to a lady called Monique from vuma reach my original order is to install a 3rd line. She tells me according to the information she has it can't be a 3rd line and has to be a first line so she changes it and arranged my installation for today, I specially take a days leave to accommodate them coming out, which they do only for the technical team to tell me it is a 3rd line, so they leave without doing a thing about this, I'm left with no wifi, I call vumatel again who advised me a request was escalated for the 3rd and a guy named Dylan wud add the 3rd line, to top this off the team who comes out this morning tells me they only lay the cable that's It and that I probably won't get connected in one day, because another team will come to instal the router he was very unhelpful and unfriendly and didn't seem to want to even do the job at all. I had to keep calling vumatel and they just say someone will call me. So I still have no idea wen they will come out again, non of this is my sp fault as they have done everything on their end.