SM
Siya M
1 reviews | Active since Dec 2021
26 Aug 2024, 17:16
Bad service by VumaTel and its ISP
Vumatel is not attending any issues from Khayelitsha the fibre is bad and not maintaining the infrastructure and yet ISP keeps on taking the money
Helpful (0)
Replies (4)0
Replies (4)
Vumatel's replyOfficial
26 Aug 2024, 19:52Good day Siya Magadla
Please note that due to ongoing safety concerns in your area Khayelitsha, all installation and maintenance services have been temporarily placed on hold.
The situation was the result of a critical safety concern that required immediate attention. This decision to prioritise your safety has required the temporary stop of work and we believe it is the responsible and correct course of action. We know that you rely on our network for your daily needs, and we are deeply sorry for the potential impact this situation has on your work, communication, and access to information. We want to assure you that we are trying to address the underlying issue as best possible.
Kind Regards
The Vuma Team
Please note that due to ongoing safety concerns in your area Khayelitsha, all installation and maintenance services have been temporarily placed on hold.
The situation was the result of a critical safety concern that required immediate attention. This decision to prioritise your safety has required the temporary stop of work and we believe it is the responsible and correct course of action. We know that you rely on our network for your daily needs, and we are deeply sorry for the potential impact this situation has on your work, communication, and access to information. We want to assure you that we are trying to address the underlying issue as best possible.
Kind Regards
The Vuma Team
Vumatel's reply26 Aug 2024, 19:52
Official
Good day Siya Magadla
Please note that due to ongoing safety concerns in your area Khayelitsha, all installation and maintenance services have been temporarily placed on hold.
The situation was the result of a critical safety concern that required immediate attention. This decision to prioritise your safety has required the temporary stop of work and we believe it is the responsible and correct course of action. We know that you rely on our network for your daily needs, and we are deeply sorry for the potential impact this situation has on your work, communication, and access to information. We want to assure you that we are trying to address the underlying issue as best possible.
Kind Regards
The Vuma Team
Please note that due to ongoing safety concerns in your area Khayelitsha, all installation and maintenance services have been temporarily placed on hold.
The situation was the result of a critical safety concern that required immediate attention. This decision to prioritise your safety has required the temporary stop of work and we believe it is the responsible and correct course of action. We know that you rely on our network for your daily needs, and we are deeply sorry for the potential impact this situation has on your work, communication, and access to information. We want to assure you that we are trying to address the underlying issue as best possible.
Kind Regards
The Vuma Team
SM
Siya M's updateReviewer Update
26 Aug 2024, 21:11Thanks for the response but are you guys saying that you no longer service my area, for 5months you kot getting protection so that maintenance goes on. Big question is you guys and the ISP still taking the money from my account, why ? If you no longer service the area. Im really confused why would your company waste a lot of money installing infrastructure and you cannot maintain. I find it shocking please stop deducting money from my account till issue is fixed, i will also inform MWEB to stop fooling around and taking money from my account until you find the so called protection for the past 5 months.
Thank you. And i will make sure my account is empty when its time to take the money yet no service
Thank you. And i will make sure my account is empty when its time to take the money yet no service
SM
Siya M's update26 Aug 2024, 21:11
Reviewer Update
Thanks for the response but are you guys saying that you no longer service my area, for 5months you kot getting protection so that maintenance goes on. Big question is you guys and the ISP still taking the money from my account, why ? If you no longer service the area. Im really confused why would your company waste a lot of money installing infrastructure and you cannot maintain. I find it shocking please stop deducting money from my account till issue is fixed, i will also inform MWEB to stop fooling around and taking money from my account until you find the so called protection for the past 5 months.
Thank you. And i will make sure my account is empty when its time to take the money yet no service
Thank you. And i will make sure my account is empty when its time to take the money yet no service
Vumatel's replyOfficial
27 Aug 2024, 09:16Good day Siya Magadla
Please contact your ISP for any assistance with billing and payment inquiries, as we unfortunately can not assist with account related inquiries.
Kind Regards
The Vuma Team
Please contact your ISP for any assistance with billing and payment inquiries, as we unfortunately can not assist with account related inquiries.
Kind Regards
The Vuma Team
Vumatel's reply27 Aug 2024, 09:16
Official
Good day Siya Magadla
Please contact your ISP for any assistance with billing and payment inquiries, as we unfortunately can not assist with account related inquiries.
Kind Regards
The Vuma Team
Please contact your ISP for any assistance with billing and payment inquiries, as we unfortunately can not assist with account related inquiries.
Kind Regards
The Vuma Team
SM
Siya M's updateReviewer Update
27 Aug 2024, 14:00Cool thank you
SM
Siya M's update27 Aug 2024, 14:00
Reviewer Update
Cool thank you