Bad Service By VUMATEL

Since I have started being subscribed on the 28 November 2024 , had bad experiences after signed up with them and technicians took 3 weeks to come fix my rooter as a new client but they say it take 72 hours had to follow up every week, now on the 31st of December had to make payments and only to find out my link to do payment had no amount to be debited from my bank account , it was not updated to the price I had to pay only had R0.00 , I lost connection was working from home could no submit reports at work as the year was ending and got a warning seemed like I was lying, and till today on the 2nd of January 2025 I am not been connected when I contact their service provider on WhatsApp number they tell me many sorry’s and they had to do a new order for me still waiting been going on four day now and no 1 has helped, the agents been saying my matter been escalated from 31st but till today 2 January 2025 no team leader or management has called through to help with my matter, VUMATEL has a bad service , they are ***********, they don’t care about their SLA’s all they care about is money , to those who experience difficulties with their product they don’t care at all ,, and how it affects our personal lives, what was the point of introducing this kind of product to people but you can’t deliver good service,, VUMATEL really not going to recommend to anyone as a new client of two months I’ve never had good service, I qualified for a Black Friday UPS on the 28 November 2024 and got the sms confirming that till today , the UPS has not been delivered, how *********** that time we spending our money on them, poor , poor service, if they can’t maintain this service let other companies like Telkom take over because this is very bad.