TM
Tshepiso M
1 reviews | Active since Oct 2023
05 Jun 2024, 04:59
Bad service by vumatel
Vumatel is giving crab service because I got it installed for my mother last week on the 26 may 2024 and on the first of June it stoped working called their customer line no answer and their WhatsApp only reply after six hour so their service is extremely bad in Sowet
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Vumatel's replyOfficial
05 Jun 2024, 12:55Good day, Tshepiso Mkhatshwa.
Thank you for getting in touch.
We do not have a Whatsapp helpline, it is your ISP's line. Please be advised that your first point of contact when you have an issue relating to your connection is your ISP (internet service provider). This is a crucial step as they will assist with troubleshooting on their end and vetting if the connection is related to the fibre provider(us), if the issue is fibre-related then a Vumatel ticket will be logged. Kindly reach out to your ISP.
Kind regards
The Vuma Team
Thank you for getting in touch.
We do not have a Whatsapp helpline, it is your ISP's line. Please be advised that your first point of contact when you have an issue relating to your connection is your ISP (internet service provider). This is a crucial step as they will assist with troubleshooting on their end and vetting if the connection is related to the fibre provider(us), if the issue is fibre-related then a Vumatel ticket will be logged. Kindly reach out to your ISP.
Kind regards
The Vuma Team
Vumatel's reply05 Jun 2024, 12:55
Official
Good day, Tshepiso Mkhatshwa.
Thank you for getting in touch.
We do not have a Whatsapp helpline, it is your ISP's line. Please be advised that your first point of contact when you have an issue relating to your connection is your ISP (internet service provider). This is a crucial step as they will assist with troubleshooting on their end and vetting if the connection is related to the fibre provider(us), if the issue is fibre-related then a Vumatel ticket will be logged. Kindly reach out to your ISP.
Kind regards
The Vuma Team
Thank you for getting in touch.
We do not have a Whatsapp helpline, it is your ISP's line. Please be advised that your first point of contact when you have an issue relating to your connection is your ISP (internet service provider). This is a crucial step as they will assist with troubleshooting on their end and vetting if the connection is related to the fibre provider(us), if the issue is fibre-related then a Vumatel ticket will be logged. Kindly reach out to your ISP.
Kind regards
The Vuma Team