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Anita D
1 reviews | Active since Oct 2017
12 Oct 2023, 07:37
Bad service
I paid for my subscription on 27/09/2023 I still have no connection struggling to get customer service support and finally a ticket raised after 5 days from the date of payment my cable is down still waiting for an engineer to come fix this and what's worse they say Khayelitsha is a risk but they came to install in my area 2 days ago very strange 😒 .Vuma service is disgusting and ridiculous even tried to get a refund but I still get the run around what do I do in this case this company doesn't even deserve to be operating at this rate sies
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Anita D's updateReviewer Update
12 Oct 2023, 12:23Why don't you process this with your ISP team as I have tried to contact them through whatspp and they never responded I find that the information you have above about safety is not true as a friend of mine had their Vuma installed in site b that is an area worse than mine but I need this to be resolved immediately I can't go back and forth because you are not giving me a time frame for this safety reason you have so now still I'm stuck without fiber that I paid for
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Anita D's update12 Oct 2023, 12:23
Reviewer Update
Why don't you process this with your ISP team as I have tried to contact them through whatspp and they never responded I find that the information you have above about safety is not true as a friend of mine had their Vuma installed in site b that is an area worse than mine but I need this to be resolved immediately I can't go back and forth because you are not giving me a time frame for this safety reason you have so now still I'm stuck without fiber that I paid for