Bad service, arrogance and violation of customer rights by Vumatel

On Thursday, 08 October at 09:34 I ordered a 10Mbs package with service provider Supersonic through Vumatel (Ref. no, VC-***). On Wednesday, 14 October 2020 at 09:33 I received a call from the Vumatel consultant where I explicitly told her I wanted Supersonic and she **********ly chose Cybersmart without my consent. Vumatel has *******ly chosen a service provider that I did not pick, now, when I complain they refuse to rectify the matter and force me to cancel the package they picked with Cybersmart so that I incur costs without using the service.