Bad service and theft

On the 1st of April my service was suspended bcs my debit bounced as my bank card number after I lost my card, my debit was supposed to go through on the 26 March, I tried for 3 full days to reach them without success, on the 1st April is was assisted by Boikanyo who decided to give easy pay number to go and pay, I quickly rushed to PEP to pay, when I came back my service was still no reinstalled, I tried many time only to be assisted by Thabo on the 2nd late, who picked up that the easy pay was not mine, it belonged to another client, he arranged that I may spk with Boikanyo, who pretended to be sorry for the mistake and promise to refund my R400 I paid whilst he is trying to get refund from his company, it's been three full months waiting for my refund and it's empty promises every day. I have submitted everything they needed from my side, with a promise to refund my money, now I am more convinced that this is how they operate, *****ing from customers to help their families and friends, knowing very well that you cannot reach. I need my refund and I have waisted so much time and money to get their atrention.***b72aa6 this used to be my vumatel number that they can trace me with.