Bad service and rude agents

I met vuma consultant and she asked me to join vuma, she gave me my ref number and I made payment on 30 September. I waited for a call she infact I had to do follow ups to get it for installation, I missed the call as I was at work and quickly went to webafrica to report that I missed a call that was on the 10th of October when I came across someone who was very rude by the name of Langelihle Madondo. The agent was so rude to me to a point of telling me that they deal with many customers. I then requested for cancelation of which till today I haven't been given feedback regarding it.