Bad service and no communication

I have purchased fiber from Vumatel/Vodacom on the 28 April 2025 and was told installation will take place 2 May 2025 @ 10am. I waited for the installation team and waited and waited..they arrived 4 hours late and they apologized and said they had no stock and had to go to Epping to pick up stock. Upon checking the black fiber box situated at the front Gate of my house. They said that there was no line available for fiber installation and that it could be fixed. The installation guys from Vumatel said they were going to the next house on their list because they were already too late and they will come back later after the issue was fixed They called Home Connect..that was the name on the side of the Van with amber flashing lights on its rooftop.. The Van pulled up at the front of my gate but the Man didn't get out of the van. He reversed and then drove away. That was Past 15:00pm.

When I called Vodacom they informed me that Vumatel said I was not home for the installation.. which is an obvious lie..and that there was a infrastructure issue and I couldn't do the installation. infrastructure part I understand but to lie and say I was not at home is very suspect from Vumatel.

I have logged a refund because Vumatel can't do the installation due to infrastructure issues however I am still waiting to hear back from Vumatel to process my refund..I need my now to get Wifi LTE. I work from home