SC
Shabir C
1 reviews | Active since Jun 2021
08 May 2024, 08:52
Bad service and no communication
Hi I ordered my Fibre installation 10 days ago via my ISP. I was advised that someone from Vumatel would contact me but till now I haven’t received any communication. My ISP has even escalated this with you guys. Even on X your response is that you are waiting for the feedback. Order number VC-*** I have to buy data which is very expensive.
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Replies (3)
Vumatel's replyOfficial
08 May 2024, 11:01Good day Shabir
Thank you for taking our call earlier today. Please note that we have escalated your inquiry to our installation team to assist. We will revert once feedback is received as per the phone call.
Kind Regards
The Vuma Team
Thank you for taking our call earlier today. Please note that we have escalated your inquiry to our installation team to assist. We will revert once feedback is received as per the phone call.
Kind Regards
The Vuma Team
Vumatel's reply08 May 2024, 11:01
Official
Good day Shabir
Thank you for taking our call earlier today. Please note that we have escalated your inquiry to our installation team to assist. We will revert once feedback is received as per the phone call.
Kind Regards
The Vuma Team
Thank you for taking our call earlier today. Please note that we have escalated your inquiry to our installation team to assist. We will revert once feedback is received as per the phone call.
Kind Regards
The Vuma Team
SC
Shabir C's updateReviewer Update
09 May 2024, 15:40Good day
I received a call yesterday about escalating my call and was promised a follow up but till now there has not been any follow up to let me know what is going on. Please can someone contact me to let me know what is going on.
I received a call yesterday about escalating my call and was promised a follow up but till now there has not been any follow up to let me know what is going on. Please can someone contact me to let me know what is going on.
SC
Shabir C's update09 May 2024, 15:40
Reviewer Update
Good day
I received a call yesterday about escalating my call and was promised a follow up but till now there has not been any follow up to let me know what is going on. Please can someone contact me to let me know what is going on.
I received a call yesterday about escalating my call and was promised a follow up but till now there has not been any follow up to let me know what is going on. Please can someone contact me to let me know what is going on.
Vumatel's replyOfficial
10 May 2024, 12:47Good day Shabir
Please note that we have requested feedback from the team. We will revert once feedback is received.
Kind Regards
The Vuma Team
Please note that we have requested feedback from the team. We will revert once feedback is received.
Kind Regards
The Vuma Team
Vumatel's reply10 May 2024, 12:47
Official
Good day Shabir
Please note that we have requested feedback from the team. We will revert once feedback is received.
Kind Regards
The Vuma Team
Please note that we have requested feedback from the team. We will revert once feedback is received.
Kind Regards
The Vuma Team