Bad service and job knowledge

I have received such terrible service from Vumatel over the last 2 weeks. They are the absolute worst in service, in honesty and knowledge of the job.

I am 2 weeks in with the same problem that their team cannot resolve besides the fact that their team caused the problem and tempered with my connection when trying to resolve someone else’s. The 3 set of technicians that have come to my house have told me that I have been incorrectly patched and keep blaming other technicians for the ‘kistake’ Each leave my house telling me it is fixed and will be up in 30 minutes. That’s over a week ago. This last week no technician has showed up - after Alice been told a technician Ian has been sent. One was meant to come yesterday and no one rocked up. None of their technicians know what to fix & where. They keep telling me it’s fixed and it’s not.

Ive had over 10 phone calls over the last 2 weeks and absolutely no resolve or care. I really wish I could change their service. It is shocking and shoddy. I have never received such bad service. As I type this I’ve been holding for over 7 minutes to their call centre AGAIN. During the week I was even promised a resolve personally by a supervisor which did not happen.

Yesterday they couldn’t help me because their systems are down. On Friday I couldn’t get escalated because no managers were on site & they couldn’t/wouldn’t give me a contact of someone to help me. Oh call centre has answered finally, and guess what, no help because systems are still down.

I can’t work because of their shoddiness and absolute disregard in speedily fixing a customer problem which they created.