Bad service and delayed fibre completion

Vuma has installed Fibre in my home a month ago. I was told to call and they will set me up and should take a few minutes. I called a week ago and I specifically mentioned the date I will be moving into a new place and that I would need fibre running from Monday 09/11/2020. Yesterday I spoke to a consultant named Tumi who said I should have celled last week and first says someone needs to come in to complete the process then he says no one needs to come in as it is a remote process. he also mentions that he has no idea when this will be sorted out. This is honestly such terrible service. Another consultant calls me and gives me a different story- Honestly just sort this out already and Align with the consultants so they understand the process.