PD
Phephe D
1 reviews | Active since Jan 2024
29 Jan 2024, 10:47
Bad service and always no connection
I pay my account in time and ders always no network connection. Dey only attend to queries after 3 days , their whatsapp number no agent response. I'm truly disappointed and upset with they poor quality and service
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Replies (1)
Vumatel's replyOfficial
29 Jan 2024, 16:49Good day Phephe dibakoane
Thank you for getting in touch.
Please be advised that your first point of contact when you have an issue relating to your connection is your ISP (internet service provider). This is a crucial step as they will assist with troubleshooting on their end and vetting if the connection is related to the fibre provider(us), if the issue is fibre-related then a Vumatel ticket will be logged. Kindly reach out to your ISP. We are an FNO (Fibre Network Owner), and our primary role is to provide and maintain the fibre infrastructure.
We do not have a Whatsapp support line, the Whatsapp referred to is your ISP's support line.
Kind regards
The Vuma Team
Thank you for getting in touch.
Please be advised that your first point of contact when you have an issue relating to your connection is your ISP (internet service provider). This is a crucial step as they will assist with troubleshooting on their end and vetting if the connection is related to the fibre provider(us), if the issue is fibre-related then a Vumatel ticket will be logged. Kindly reach out to your ISP. We are an FNO (Fibre Network Owner), and our primary role is to provide and maintain the fibre infrastructure.
We do not have a Whatsapp support line, the Whatsapp referred to is your ISP's support line.
Kind regards
The Vuma Team
Vumatel's reply29 Jan 2024, 16:49
Official
Good day Phephe dibakoane
Thank you for getting in touch.
Please be advised that your first point of contact when you have an issue relating to your connection is your ISP (internet service provider). This is a crucial step as they will assist with troubleshooting on their end and vetting if the connection is related to the fibre provider(us), if the issue is fibre-related then a Vumatel ticket will be logged. Kindly reach out to your ISP. We are an FNO (Fibre Network Owner), and our primary role is to provide and maintain the fibre infrastructure.
We do not have a Whatsapp support line, the Whatsapp referred to is your ISP's support line.
Kind regards
The Vuma Team
Thank you for getting in touch.
Please be advised that your first point of contact when you have an issue relating to your connection is your ISP (internet service provider). This is a crucial step as they will assist with troubleshooting on their end and vetting if the connection is related to the fibre provider(us), if the issue is fibre-related then a Vumatel ticket will be logged. Kindly reach out to your ISP. We are an FNO (Fibre Network Owner), and our primary role is to provide and maintain the fibre infrastructure.
We do not have a Whatsapp support line, the Whatsapp referred to is your ISP's support line.
Kind regards
The Vuma Team