1 reviews | Active since Mar 2023
Bad service all round and still no internet connection
This is a Review for Vumatel and Home Connect. The red light on my wifi is flickering since Saturday. I did reboot/reset it but it's still flickering. When I arrived home on Saturday I notice the casing outside the property was broken and the pipe was disconnected from the round part. I logged a call with Home Connect and when the technician came out today he said the inside cable is damaged and would cost R1200 - R1400 to fix, but when I called home connect for the quote the notes on their system says that the drop cable is damaged. I also noticed after the technicians left the box inside the house on the wall was put back upside down. When I checked the box I noticed that the one side was damaged. I asked everyone in the house and no one had knowledge of it. The technicians must have damaged it and put it upside down so that we couldn't notice. I logged a complaint with Vumatel and a very disrespectful agent called me on yesterday. He kept speaking over me, raising his voice and wanted to tell me about faults that occurred when the previous owners owned the property. I emailed HC and their response is I must pay for the damage. Yet, I do not know what the actual damage is and I still didn't receive a quote. As a first time customer this is very bad service. I have paid my wifi on time since moving in and this service is unacceptable. I am currently looking for another service provider.
I have spoken to HC agents who advised that the technicians that responded to the ticket is contractors from Vumatel and that Vumatel has to send me a quote.
In addition to lying to me, when I spoke to Vumatel they advised the contractors are HC contractors, they now saying that there was a cable damaged when the previous owners resided at the property. According to them a mouse but the cable. They are now expecting me to pay for the repairs that was done. I have sent HC escalations team images to proof there is no damage to the cable inside. I am still waiting for Vumatel to send me a quote and the supposed image proof they have of the damaged cable. The worst service ever. Do not trust this company and rather go with another service provider.
I have spoken to HC agents who advised that the technicians that responded to the ticket is contractors from Vumatel and that Vumatel has to send me a quote.
In addition to lying to me, when I spoke to Vumatel they advised the contractors are HC contractors, they now saying that there was a cable damaged when the previous owners resided at the property. According to them a mouse but the cable. They are now expecting me to pay for the repairs that was done. I have sent HC escalations team images to proof there is no damage to the cable inside. I am still waiting for Vumatel to send me a quote and the supposed image proof they have of the damaged cable. The worst service ever. Do not trust this company and rather go with another service provider.
Still no internet and no response from Vumatel. Home Connect has agreed to refund me. But no response from Vumatel. I have still not received a quote or the supposed images they have of the damage. Due to their incompetence I am looking for a new isp that has no affiliation with Vumatel. Vumatel at this moment the only thing you can assist with if you are even capable is contacting me for the process of removing your infrastructure from my property.
Still no internet and no response from Vumatel. Home Connect has agreed to refund me. But no response from Vumatel. I have still not received a quote or the supposed images they have of the damage. Due to their incompetence I am looking for a new isp that has no affiliation with Vumatel. Vumatel at this moment the only thing you can assist with if you are even capable is contacting me for the process of removing your infrastructure from my property.