DR
Dorcas R
1 reviews | Active since Dec 2023
04 Apr 2024, 08:31
bad service
When taking Vumatel WiFi don't make a debit order because they will debit you more than once and you will never get a refund. I was debited twice last year September and i was promised to get a refund till today I'm still waiting for that refund. when i call them the answer i will get is that the Refund must come from Vodacom because they are under Vodacom
Helpful (0)
Replies (2)0
Replies (2)Vumatel's replyOfficial
04 Apr 2024, 12:40Good day Dorcas
Thank you for reaching out to us. The refund you inquired about has been successfully processed. If you have not received the funds, please contact the ISP directly.
We have also requested the relationship manager to escalate the matter to Vodacom to assist further because they manage your billing profile.
Regards
The Vuma Team
Thank you for reaching out to us. The refund you inquired about has been successfully processed. If you have not received the funds, please contact the ISP directly.
We have also requested the relationship manager to escalate the matter to Vodacom to assist further because they manage your billing profile.
Regards
The Vuma Team
Vumatel's reply04 Apr 2024, 12:40
Official
Good day Dorcas
Thank you for reaching out to us. The refund you inquired about has been successfully processed. If you have not received the funds, please contact the ISP directly.
We have also requested the relationship manager to escalate the matter to Vodacom to assist further because they manage your billing profile.
Regards
The Vuma Team
Thank you for reaching out to us. The refund you inquired about has been successfully processed. If you have not received the funds, please contact the ISP directly.
We have also requested the relationship manager to escalate the matter to Vodacom to assist further because they manage your billing profile.
Regards
The Vuma Team
DR
Dorcas R's updateReviewer Update
04 Apr 2024, 13:01Good day
i have not received any refund
can i kindly have the ISP contact or email address.
i have not received any refund
can i kindly have the ISP contact or email address.
DR
Dorcas R's update04 Apr 2024, 13:01
Reviewer Update
Good day
i have not received any refund
can i kindly have the ISP contact or email address.
i have not received any refund
can i kindly have the ISP contact or email address.
