BAD SERVICE

Good day, my name is Priscilla, i stay at 18 Rue Robert Ave Glenhaven Bellville Western Cape. We have Fibre at home through Vumatel, account is on my daughters name bt we all pay the account. Its been two weeks now since my internet is off, it states connect but the line is dead. Ive been phoning Telkom the whole two weeks including Vumatel, see that Telkom told me the line is been cut thro Vumatel and Vumatel telling me the line has been cut by Telkom, how if my account is up to date. The weekend we gave out over R100.00 airtime phoning up and down, ive been phoning them from work and they(Vumatel) keeps on telling me i must be at home so we can go throught it togehter.....together on a dead line......Im sick and tired of this bad service im getting