Bad service

Real bad service from Vumatel. Moved homes and we still have no fibre service. Requested switch over on 25 June 2021. Have been off for almost a week and we have no feedback on when it will be activated. Cannot activate the line is the only excuse we get. This is very very poor service. We are dependant on fibre for work and at this rate both me and my husband will be without work because of no interaction, no feedback, lack or urgency. Not good at all. Will not recommend Vumatel to anyone who asks.