Bad service

My sister paid Vuma on the 4th of February. The guys who connect came on the 28 of February. We were told to contact Vuma for connection, till today we are can’t connect to the wifi. It’s the 3rd of March, basically it’s been a full month since we paid Vuma. We have been failed by Vumatel day in day out. Is this how they operate?

This is seriously bad service. I wouldn’t recommend it to anyone. I’ve never had this kind of service before.