BAD SERVICE

I reported Loss of Service on the 20th of June 2024. It was the 3rd time that I have had LOS in one month. I had the engineer out twice, the arrived at my property, did the necessary fix and left, without communicating what the issue was. I was not aware why my service was interrupted For the last week or so , I have been trying to get the engineer out, I have to make contact daily just to hear that the technician has been out and they closed the case, I even received a email from Vuma to say they despatched an engineer, PLEASAE NOTE THAT I HAD NO ENGINEER THE 3RD TIME.

I find the service utterly appalling and the only thing that Afrihost seem to do is escalate and tell me that I have to wait another 24-72 hours , and in the meantime the engineer update the system to say that they send me an invoice and waiting on payment, AGAIN I HAVE NOT RECEIVED AN INVOICE AT ALL.

I have mentioned a number of times that I am willing to pay they just need to come and fixed the line, I work from home and every day that I don’t have internet , cost me money .I am also very frustrated about the fact that my payment was due on the 1st of July but please tell me , how do I pay for a service that is not up an running? And also the service is slow that I have a total of two weeks in the last month that I didn’t have internet that I paid for.

So I guess my question, is Afrihost still interested in providing me with a service ?