Bad service

I was assisted by an agent named Khwezi, I explained to him/her that debit order didn't go through as my account is inactive due to ***** that I reported, I went to pay manually with easy pay at pick n pay, and after payment they ensured me that turn around time is 24hrs, however today I'm being told the matter will only be resolved on Tuesday, what kind of the service is this? When you resubmit it connects automatically it can't take more that 72hrs just to connect.