nM
nontando M
1 reviews | Active since May 2014
17 Jun 2025, 19:51
Bad service
We have been without internet service since May, and it is now approaching a full month. Despite numerous assurances that the issue would be resolved, there has been no progress to date. This ongoing disruption is both inconvenient and financially burdensome, as I am incurring additional personal costs to purchase mobile data, even though payment for the original service has already been deducted. I would appreciate urgent attention to this matter.
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Replies (2)nM
nontando M's updateReviewer Update
01 Jul 2025, 13:43I hope this message finds you well. I am following up regarding my service, as I have yet to receive a response.
Unfortunately, due to financial constraints and lack of internet access throughout the month, I have been unable to make the payment for this billing cycle. The limited funds I had were allocated to obtaining minimal internet connectivity.
I kindly ask for a response regarding the cancellation request and any possible assistance with my current situation.
Thank you for your understanding.
Unfortunately, due to financial constraints and lack of internet access throughout the month, I have been unable to make the payment for this billing cycle. The limited funds I had were allocated to obtaining minimal internet connectivity.
I kindly ask for a response regarding the cancellation request and any possible assistance with my current situation.
Thank you for your understanding.
nM
nontando M's update01 Jul 2025, 13:43
Reviewer Update
I hope this message finds you well. I am following up regarding my service, as I have yet to receive a response.
Unfortunately, due to financial constraints and lack of internet access throughout the month, I have been unable to make the payment for this billing cycle. The limited funds I had were allocated to obtaining minimal internet connectivity.
I kindly ask for a response regarding the cancellation request and any possible assistance with my current situation.
Thank you for your understanding.
Unfortunately, due to financial constraints and lack of internet access throughout the month, I have been unable to make the payment for this billing cycle. The limited funds I had were allocated to obtaining minimal internet connectivity.
I kindly ask for a response regarding the cancellation request and any possible assistance with my current situation.
Thank you for your understanding.
nM
nontando M's updateReviewer Update
01 Jul 2025, 14:10I have received repeated assurances that the issue is part of a "general outage." However, my neighbours who are also Vuma users continue to have uninterrupted connectivity. This has been the most disappointing experience I’ve encountered since joining Vuma.
nM
nontando M's update01 Jul 2025, 14:10
Reviewer Update
I have received repeated assurances that the issue is part of a "general outage." However, my neighbours who are also Vuma users continue to have uninterrupted connectivity. This has been the most disappointing experience I’ve encountered since joining Vuma.